Terms and conditions of use

1. IDENTIFICATION, CONTACT DETAILS AND PURPOSE

The Ponto G online store, available at https://pontog.tudoemconta.pt, is operated by “Ponto G – Boutique Íntima”.

For any questions concerning the store, products, orders, deliveries, returns or complaints, the Customer may contact Ponto G using the following details:

These Terms and Conditions govern access to and use of the online store, as well as purchases made through it. By using the website or placing an order, the Customer confirms that they have read and accepted these Terms and Conditions and the applicable Privacy Policy and Cookie Policy.

2. ACCESS TO THE WEBSITE AND AGE REQUIREMENT

Ponto G sells products intended exclusively for adults. Access to the store and the purchase of products are restricted to persons aged 18 or over who have the legal capacity to enter into contracts.

By accessing the website or placing an order, the User confirms that they meet these requirements. Ponto G may request proof of age or refuse or cancel an order where there are reasonable grounds to believe that the Customer is underage, that the information provided is false or that the purchase breaches applicable law.

The User agrees to use the website lawfully, responsibly and in accordance with these Terms and Conditions, and must refrain from any act that could affect its operation, security or integrity.

3. CUSTOMER ACCOUNT AND LOGIN DETAILS

The Customer may place an order as a guest or, where this option is available, create a personal account.

All information provided during registration or checkout must be complete, accurate and up to date. The Customer is responsible for checking the contact, delivery and billing details before confirming the order and for communicating any relevant changes.

Where an account is created, the Customer must keep the password confidential and must not share it with third parties. Ponto G is not responsible for improper use of an account resulting from a breach of this duty, without prejudice to any liability that may legally apply to Ponto G.

4. PRODUCT INFORMATION

Ponto G endeavours to present product descriptions, characteristics, instructions, images, prices and availability clearly, accurately and in an up-to-date manner.

Photographs are for illustrative purposes. Slight differences in colour, packaging, presentation or design may result from the screen used, updates made by manufacturers or packaging changes that do not alter the product’s essential characteristics.

Before purchasing, the Customer must carefully read the product description, composition, dimensions, materials, instructions, warnings and conditions of use. If in doubt, the Customer should contact Ponto G before completing the order.

Products must be used responsibly and in accordance with the manufacturer’s instructions. Information provided by the store is not a substitute for medical advice or advice from another qualified professional. In the event of pregnancy, a medical condition, allergies, medication use or uncertainty about whether a product is suitable, the Customer should consult a healthcare professional before use.

5. PRICES, TAXES AND PROMOTIONS

Prices are displayed in euros and include all legally applicable taxes, unless expressly stated otherwise as a result of the tax regime applicable to the seller.

Before confirming the order, the Customer will be shown the total price of the products, taxes, delivery charges and any other applicable costs.

Where the store states that “shipping is included”, the price includes standard delivery under the conditions and for the territory and delivery method identified on the relevant page, campaign or shopping cart. Additional services, special deliveries, reshipments or destinations not covered may incur separate costs, which will be displayed before the order is confirmed.

Promotional campaigns, discount codes and offers are subject to the announced conditions and validity period. Unless otherwise stated, they cannot be combined with one another or exchanged for cash.

Ponto G may change prices and promotions at any time. Such changes will not affect orders that have already been confirmed, except in the event of an obvious pricing error or another situation permitted by law. In that case, the Customer will be informed and may either confirm the purchase at the correct price or cancel the order and receive a full refund of any amount paid.

6. AVAILABILITY AND FORMATION OF THE CONTRACT

Products are subject to stock availability. Adding a product to the shopping cart does not reserve it.

After the Customer confirms the order, Ponto G will send an email acknowledging receipt. This message does not, by itself, constitute final acceptance where additional validation of stock, information or payment is required.

The sales contract is concluded when Ponto G confirms the order and, where applicable, the corresponding payment.

If a product becomes unavailable after the order has been placed, the Customer will be informed as soon as possible. The Customer may accept an alternative product or a new delivery time, where proposed, or cancel the unavailable item and receive a refund of any amount paid for it.

7. ORDERING PROCESS

To place an order, the Customer must:

  1. Select the product and, where applicable, the relevant variant and quantity;
  2. Add the product to the shopping cart;
  3. Review the products, quantities and prices;
  4. Provide or confirm the contact, delivery and billing details;
  5. Select an available delivery and payment method;
  6. Review the final order summary;
  7. Accept these Terms and Conditions;
  8. Confirm the order and make payment, where applicable.

Before confirming the order, the Customer must correct any errors in the information or selected items. Ponto G is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the Customer, without prejudice to Ponto G’s legal obligations.

8. PAYMENT METHODS

The available payment methods are displayed during checkout and may include Multibanco, MB WAY, payment cards, PayPal and bank transfer.

Some payment methods may be provided by third-party service providers and may be subject to their own terms of use and security measures.

For bank transfers, the Customer must use the payment details provided during checkout and include the order number. Where requested, proof of payment should be sent to geral@tudoemconta.pt.

The order may remain on hold until payment is confirmed. If payment is not completed or confirmed within the specified period, the order may be cancelled automatically.

Ponto G will never request passwords, complete payment card codes or online banking login details by email or message.

9. DELIVERY AND DISCREET PACKAGING

Orders are prepared and shipped in discreet packaging with no external indication of their contents. The mandatory sender, recipient, carrier and shipping information will be included as required by law.

Delivery areas, carriers, costs and estimated delivery times are displayed during checkout or communicated to the Customer before the order is confirmed.

Unless otherwise agreed, the order will be delivered without undue delay and within the applicable legal time limit. The delivery times shown are estimates and may be affected by temporary unavailability, periods of high demand, strikes, weather conditions, customs procedures or other circumstances beyond Ponto G’s reasonable control.

The Customer must ensure that someone is available at the delivery address. In the event of a failed delivery, return to sender or need for reshipment for a reason attributable to the Customer, the costs actually incurred may be charged, provided they are communicated in advance.

Upon receipt, the Customer should check the external condition of the packaging. If there is visible damage, the Customer should, whenever possible, record it with the carrier and contact Ponto G promptly. This recommendation does not restrict the Customer’s statutory rights.

10. RIGHT OF WITHDRAWAL

For distance contracts, the consumer may withdraw from the contract without giving any reason within 14 days from the day on which the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the goods, without prejudice to the specific rules applicable to separate deliveries, batches or periodic deliveries.

To exercise this right, the consumer must communicate a clear and unequivocal decision to Ponto G before the end of the withdrawal period using one of the following methods:

After communicating the decision to withdraw, the consumer must return the goods without undue delay and no later than 14 days afterwards. Unless Ponto G states otherwise or the return is legally attributable to the seller, the direct cost of returning the goods is borne by the consumer.

Products must be returned complete and, where reasonably possible, with all accessories, instructions, gifts and original packaging. The consumer may handle the product only to the extent necessary to establish its nature, characteristics and functioning and may be held liable for any diminished value resulting from handling beyond what is necessary for that purpose.

11. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL AND HYGIENE PRODUCTS

Under applicable law, the right of withdrawal may not apply, among other cases, to:

  • Goods made to the consumer’s specifications or clearly personalised;
  • Goods liable to deteriorate or expire rapidly;
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery;
  • Sealed recordings, software or other sealed content where the seal has been removed, if applicable;
  • Other cases provided for by law.

For health and hygiene reasons, intimate products, cosmetics, lubricants, supplements or similar items whose packaging, seal or protective covering has been opened may not be accepted for return under the right of withdrawal where the relevant legal exception applies.

This exclusion does not affect the Customer’s rights where a product is damaged, differs from the product ordered or has a lack of conformity.

12. REFUNDS

Where the right of withdrawal is validly exercised, Ponto G will refund the payments received, including the cost of the least expensive standard delivery method offered, within the statutory period of 14 days from the date on which Ponto G is informed of the consumer’s decision.

Ponto G may withhold the refund until the returned goods have been received or until the consumer provides evidence that they have been sent back, whichever occurs first.

The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise, at no additional cost to the consumer. Additional costs resulting from the Customer’s choice of a delivery method more expensive than the least expensive standard method offered are not refundable.

13. LACK OF CONFORMITY AND LEGAL GUARANTEE

Products sold by Ponto G benefit from the legal guarantee of conformity provided for by applicable Portuguese legislation, in particular Decree-Law no. 84/2021 of 18 October.

For movable goods, the seller is generally liable for a lack of conformity that becomes apparent within three years of delivery, without prejudice to the specific legal rules applicable to the nature of the goods, their expiry date, second-hand goods or digital content and services.

In the event of a lack of conformity, the consumer may be entitled, in accordance with the legally applicable conditions and order of remedies, to repair or replacement of the goods, a proportionate price reduction or termination of the contract.

To report a lack of conformity, the Customer should contact Ponto G at geral@tudoemconta.pt or on +351 91 338 88 29, providing the order number, a description of the problem and, whenever possible, photographs or other relevant evidence.

Damage resulting from use contrary to the instructions, accident, negligence, improper storage, alteration of the product, normal wear and tear or unauthorised intervention does not, in itself, constitute a lack of conformity attributable to the seller.

14. COMMERCIAL EXCHANGES AND RETURNS

Any commercial exchange or returns policy that is more favourable than the rights required by law will be displayed in the store or communicated to the Customer.

An optional commercial policy does not restrict the right of withdrawal, the legal guarantee or any other mandatory consumer rights.

15. CUSTOMER SUPPORT AND COMPLAINTS

The Customer may submit enquiries, suggestions or complaints using the following contact details:

Ponto G will endeavour to respond as quickly as possible.

The consumer may also use the Portuguese Electronic Complaints Book (Livro de Reclamações Eletrónico), available at https://www.livroreclamacoes.pt/.

16. ALTERNATIVE CONSUMER DISPUTE RESOLUTION

In the event of a consumer dispute, the consumer may refer the matter to a competent Alternative Consumer Dispute Resolution entity under Portuguese Law no. 144/2015 of 8 September.

17. PERSONAL DATA PROTECTION

Personal data is processed in accordance with the General Data Protection Regulation — Regulation (EU) 2016/679 —, Portuguese Law no. 58/2019 of 8 August and all other applicable legislation.

The purposes, legal bases, retention periods, recipients and data subject rights are explained in Ponto G’s Privacy Policy, which should be consulted separately.

The Customer may submit questions concerning personal data to geral@tudoemconta.pt.

18. LIABILITY AND WEBSITE AVAILABILITY

Ponto G endeavours to ensure that the website remains available, secure and operates correctly, but does not guarantee continuous or uninterrupted operation, particularly in the event of maintenance, communication failures, cyberattacks or events beyond its reasonable control.

Nothing in these Terms excludes or restricts mandatory consumer rights or any liability that cannot legally be excluded or limited.

The User is responsible for using suitable equipment, connections and security measures. Ponto G is not responsible for damage caused by unlawful use of the website, failure to follow product instructions or the actions of third parties, except where the law provides otherwise.

19. INTELLECTUAL PROPERTY

The texts, photographs, images, graphic elements, logos, videos, code, structure and other content of the website belong to Ponto G, its licensors or their respective owners and are protected by intellectual property law.

Access to the website does not grant the User any ownership rights over this content. Reproduction, distribution, alteration, commercial exploitation, automated extraction or any other unauthorised use is prohibited unless the relevant rights holder has provided written consent or the use is permitted by law.

20. LINKS TO THIRD-PARTY WEBSITES

The website may contain links to third-party websites or services. These pages are managed independently, and Ponto G therefore has no control over and is not responsible for their content, availability, security or privacy policies.

21. CHANGES TO THESE TERMS AND CONDITIONS

Ponto G may update these Terms and Conditions to reflect legal, commercial, technical or operational changes.

The version applicable to each purchase is the version in force when the order is confirmed. Subsequent changes will not affect contracts already concluded, unless required by law or agreed by the parties.

22. GOVERNING LAW

These Terms and Conditions and contracts concluded through the store are governed by Portuguese law, without prejudice to any mandatory consumer protection rules applicable in the consumer’s country of residence where legally required.

Any dispute will be submitted to the legally competent channels, without prejudice to the consumer’s right to refer the matter to an alternative dispute resolution entity.

23. FINAL CONTACT DETAILS

Ponto G
Email: geral@tudoemconta.pt
Website: https://pontog.tudoemconta.pt