PACKAGING AND SHIPPING
Orders placed through the Ponto G online store are shipped to the address provided by the Customer during checkout. Before confirming the order, the Customer must carefully check the name, address, postcode, telephone number and all other delivery details.
Orders paid by Multibanco, bank transfer or another payment method requiring confirmation will only be prepared and dispatched after the relevant payment has been confirmed.
The delivery times displayed in the store or during checkout are estimates and start after payment has been confirmed and the order has been dispatched. The actual delivery time may vary depending on the destination, carrier, product availability, weekends, public holidays and other circumstances beyond Ponto G’s reasonable control.
For mainland Portugal, delivery normally takes an estimated 1 working day after dispatch. For the Azores and Madeira, the estimated delivery time is generally between 3 and 7 working days, depending on the island, delivery service and day of dispatch. These times are estimates only and do not constitute a guarantee of delivery on a specific date.
All orders are shipped in sturdy, discreet packaging with no external indication of the type of products contained inside. The packaging only displays the information required for shipping and delivery. The carrier is not given information about the contents unless this is legally required or necessary for the safe transportation of the product.
Where the store states that “shipping is included”, this applies only to the territory, delivery method and conditions identified on the product page, in the relevant campaign, in the shopping cart or during checkout. Special deliveries, reshipments or destinations not covered by the offer may incur additional costs, which will be displayed before the order is confirmed.
SHIPPING OUTSIDE PORTUGAL
The available destination countries, delivery methods, costs and estimated delivery times are displayed during checkout.
Orders sent to countries outside the European Union may be subject to customs duties, taxes, import charges or local formalities. Where applicable, these charges are the recipient’s responsibility unless expressly stated otherwise before the order is confirmed.
Some products may be subject to transportation or import restrictions in the destination country. Ponto G may cancel the shipment of a product when its transportation is not permitted or cannot be carried out under suitable conditions. Any amount paid for an item that is not shipped will be refunded.
PRIVACY AND DATA PROTECTION
The personal data provided by the Customer is processed to manage the Customer’s account, process payment, prepare and deliver the order, provide customer support, comply with legal obligations and prevent fraudulent use of the store.
Ponto G adopts appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no computer system or transmission over the Internet can guarantee absolute security.
Personal data is retained only for as long as necessary for the purposes for which it was collected or for the periods required by law. It may be disclosed to payment providers, carriers, technology service providers, public authorities or other recipients where necessary or legally required.
For information about the applicable purposes, legal grounds, retention periods and data protection rights, the Customer should consult Ponto G’s Privacy Policy and Cookie Policy.
Questions concerning orders or data protection may be submitted using the following contact details:
- Email: geral@tudoemconta.pt
- Telephone and WhatsApp: +351 91 338 88 29
SUSPICIOUS, FALSE OR FRAUDULENT ORDERS
Customers must not place orders using false information, misuse another person’s identity or payment method, interfere with the operation of the store or engage in any unlawful activity.
Where there are reasonable indications of fraud, misuse or incorrect information, Ponto G may suspend the order, request additional verification or cancel it. Any amount already paid will be handled in accordance with the law and the specific circumstances of the case.
To protect Customers and the store, technical data and usage records strictly necessary for security, fraud prevention and the protection of legal rights may be processed, including the IP address, date, time and information associated with the relevant operation. This processing is carried out in accordance with the Privacy Policy and applicable legislation.
Where there are indications of an offence or criminal activity, Ponto G may retain the relevant information for the period permitted by law and disclose it to the competent authorities where there is an appropriate legal basis or obligation to do so.
UNCLAIMED ORDERS OR ORDERS RETURNED TO SENDER
If an order is returned because it was not collected, delivery was unjustifiably refused, the address was incorrect or incomplete, or for another reason attributable to the recipient, Ponto G will contact the Customer to clarify the situation.
If the Customer requests a new shipment, the actual costs incurred for the return and reshipment may be charged, provided that these costs are communicated in advance.
Each case will be assessed individually. In the event of repeated incidents or failure to respond, Ponto G may require advance payment for future orders or refuse a new order where there is a legitimate reason to do so and in accordance with applicable legislation.
These provisions do not restrict the statutory right of withdrawal, the legal guarantee, rights relating to a lack of conformity or any other mandatory consumer rights.
PONTO G CONTACT DETAILS
Email: geral@tudoemconta.pt
Telephone and WhatsApp: +351 91 338 88 29
Website: https://pontog.tudoemconta.pt
